We use cookies to enhance user experience. If you continue browsing, you are agreeing to the use of cookies. For more information, read our Cookies Policy.

whatsapp

Cancellation Policy

1. FLIGHT TICKET REFUND POLICY

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to FlyToConnect receiving the same from the airlines. However the convenience fee paid to FlyToConnect paid at the time of booking is a non-refundable fee. The service charges of FlyToConnect for Cancelation & Refund & for date change for Domestic & International Flights is subject to contact with FlyToConnect.

All cancellations made directly with the airline need to be intimated to FlyToConnect, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the FlyToConnect service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, FlyToConnect will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, FlyToConnect will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

1.1 TERMS OF THE AIRLINES

The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.

FlyToConnect merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.

Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to FlyToConnect. As a facilitator FlyToConnect has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.

Different tickets on the same airline may carry different restrictions or include different services and prices.

The baggage allowance on given fare is as per the terms decided by the airline, and FlyToConnect has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

1.2 CODE SHARE

Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticket does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.

If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.

FlyToConnect will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to FlyToConnect in the first place.

1.3 PRICING

The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, FlyToConnect reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.

To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

1.4 TRAVEL DOCUMENTS

It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, FlyToConnect shall in no way be held liable.

User understands that the information (if any) provided by FlyToConnect regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.

1.5 CHECK-IN TERMS

User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 3 hours before departure for domestic flights, and 4 hours before departure for international flights.

User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

1.6 USE OF FLIGHT SEGMENTS

In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario FlyToConnect has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

1.7 CHANGES TO EXISTING BOOKING

Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by FlyToConnect.

The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.

2. Hotel Refund Policy

Refunds will be processed as per the Hotels rules and cancellation policy. Such refunds shall be subject to FlyToConnect receiving the same from the Hotels. However, the convenience fees & Taxes paid to FlyToConnect paid at the time of booking is a non-refundable.

All cancellations made directly with the Hotels need to be intimated to FlyToConnect, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the FlyToConnect service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, FlyToConnect will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, FlyToConnect will credit the money to the same debit card; like-wise if the user used a Net-Banking or Wallet, FlyToConnect will credit the money to the same Bank Account or Wallet.

2.1 ROLE OF FLYTOCONNECT AND LIMITATION OF LIABILITY OF FLYTOCONNECT

FlyToConnect acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, Vilas, Apartments, Guest House, Motels, Home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to FlyToConnect. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. FlyToConnect will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

The hotel booking voucher which FlyToConnect issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can FlyToConnect be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. Extent paid to the User. Any other service related issues should be directly resolved by the User with the hotel.

FlyToConnect will not be responsible for any check-in denied by the hotel due to the any reasons the reasons are not under the control of FlyToConnect. No refund would be applicable in case the hotel denies check-in under such circumstances.

2.2 RESPONSIBILITIES OF THE USER

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. FlyToConnect would not, in any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the hotel.

The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may be charge an additional fee for providing such services.

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. FlyToConnect will have no control over waiving the same.

At the hotels or FlyToConnect sole discretion on case to case basis, the User may also be provided with an option to make a payment to FlyToConnect at the time of confirmation of a booking. The booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide FlyToConnect with correct credit or debit card details. FlyToConnect may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa,MasterCard,Mastero,Rupay,Paypal,American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

3. Cruise Line Refund & Cancellation Policy

Refunds will be processed as per the Cruise Lines rules and cancellation policy. Such refunds shall be subject to FlyToConnect receiving the same from the Cruise Lines. However, the convenience fees & Taxes paid to FlyToConnect paid at the time of booking is a non-refundable.

All cancellations made directly with the Cruise Lines need to be intimated to FlyToConnect, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the FlyToConnect service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, FlyToConnect will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, FlyToConnect will credit the money to the same debit card; like-wise if the user used a Net-Banking or Wallet, FlyToConnect will credit the money to the same Bank Account or Wallet.

Note**:-The Refund & Cancellations depends on the Cruise lines it is varying Cruise Lines to Cruise Lines.

3.1 Cruise Lines Smoking Policies

Whether you're a smoker or hate to be around cigarettes and cigars, you might be wondering: Can you smoke on a cruise?

The answer is yes. All cruise ships allow smoking in certain areas, which are typically designated in outdoor smoking zones and sometimes in casinos, nightclubs, cigar lounges and cabin balconies (depending on the cruise lines). The rest of the ship is firmly nonsmoking, however, and that includes all staterooms, restaurants and theaters.

Note that for safety and health reasons, cruise lines take these policies seriously: You can be fined -- or even disembarked -- for smoking on cruise ships in prohibited areas.

If you're looking to light up on your trip, the cruise lines with the least restrictive smoking policies allow passengers to smoke on their cabin balconies. These include smoking polices as per the cruise lines, but do generally allow it in sections of their ships’ nightclubs and casinos.

If you're a nonsmoker, however, and would prefer to sail on a nearly smoke-free ship, the lines with the most restrictive policies include Azamara, Celebrity, Disney, P&O, Carnival, Costa, Crystal, Royal Caribbean, Holland America, MSC, Norweigan, Oceania, P&O, Princess, Regent Seven Seas, Seabourn, Silversea, Ponant, SeaDream, Viking Ocean and Windstar -- each of these companies only permit smoking in limited outdoor areas on deck.

3.2 Cruise Line Alcohol Policies

Drinking rules certainly vary across Cruise lines. Several companies lower the drinking age to 18 when sailing from non-U.S. ports; luxury outfits often include open bars and allow for unrestricted "bring your own booze" as well; and many lines charge a corkage fee for consuming your own wine in the dining room.

So that you might know the rules before you're seeing double, take a look at Cruise Lines comprehensive list of alcohol policies for the most popular cruise lines, including rules about drinking age and bringing alcohol onboard, as well as information on scoring free drinks and notable specialty bars. Cheers!

3.3 Cruise Line Prohibited Items, Exemptions and Other Considerations

Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew. Cruise Lines conducts security scanning of all luggages and reserves the right to confiscate any item, which in Cruise Lines sole discretion is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided.

We suggest all luggages be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the Cruise Lines

Before you pack, please take the time to review the following.

3.4 Prohibited Items

Any illegal narcotics/drugs including synthetic, designer drugs, Cannabidiol (CBD) and medical marijuana

All weapons and any item made, adapted or intended for use as an offensive weapon: firearms (including replicas, imitations and their components), spears or spear guns, crossbows, crossbow bolts and long bow arrows; blunt weapons, including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or Nunchaku; sharp pointed weapons, including throwing stars; air, BB, pellet pistols or rifles, stun devices and tasers, any projectile-weapon, including paintball guns, etc.

All items containing incapacitating substances, such as gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable

All ammunition All explosives, including imitation explosives and devices Fireworks, flares, pyrotechnics

Flammable substances and hazardous chemicals (e.g., petrol, methylated spirits, paint thinners)

Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans (Refer to Exemptions)

Alcohol (hard liquor) and beer

Wine or champagne beyond the allowable limit of one 750 ml bottle per adult (21 years of age or older)

Non-alcoholic beverages in containers other than a can or carton; excessive quantities per person (over 12 cans/cartons per person); excessive size per can/carton (over 12 ounces each)

Electrical and household appliances containing any kind of heating element, such as irons, clothes steamers, immersion heaters, heating blankets, water heaters, coffee machines, hot plates, toasters, heating pads, humidifier, etc. (All Cruise Line ships provide facilities with ironing boards and irons; fleet-wide valet laundry service is also available for a nominal fee.)

Knives, scissors and open razors. (Recreational dive knives are allowed, but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise. Large scissors used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held on board in the same manner as dive knives.)

Handcuffs or other restraining devices

Self-balancing hover boards and air wheels

Emergency Position Indicating Radio Beacons (EPIRB), communication scanners, wideband receivers, satellite phones, transformers, lasers and laser pointers.

Boom boxes/large radios

Candles and incense

Helium filled balloons

Inflatable kiddie pool

Hookahs

Any footwear with wheels, such as, Heely’s type shoes

Kava

Surfboards, boats and canoes

Fish of any kind; if fish are caught during an excursion, they must be shipped home

3.5 Exemptions and other considerations

Aerosol cans containing personal grooming products are allowed

Personal grooming devices such as hair dryers, flat irons, curling irons, shavers, and other electrical devices, such as fans (no larger than 12" in diameter), power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned on debarkation morning

Guest must use earphones when listening to music or watching shows/movies on personal devices in public spaces. Bluetooth, portable and wireless speakers are only permitted within your stateroom and must be used respectfully and at a reasonable sound levels and times of day. Large speakers/radios are prohibited on board and will be confiscated.

Medical gas bottles/oxygen cylinders are allowed in connection with a certified medical condition, but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area.

CPAP machine will need to be packed in carry-on luggage. Cruise Lines carries distilled water, which can be purchased either pre-cruise or on board by contacting Room Service. Guests bringing their own distilled water, must hand carry along with their CPAP machine

Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing, small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage

Pets/live animals: Only qualified service dogs trained to perform a specific task for a guest with a disability are allowed

Flowers and plants: Only permitted if ordered through Carnival. Flowers/plants cannot be taken off the ship at any port

Musical instruments: Are allowed, however, if a noise complaint is received, the instrument will be confiscated and returned to the guest on debarkation morning

Ham radios/amateur radio equipment

Google-type glasses are permitted on board in public areas, but cannot be worn at any gangway operation

Digital Cameras/Camcorders, DVDs/VCRs, USB sticks, iPods, Nintendo/X-Box Play Units cannot be used with the TV in the guest stateroom or suite as the connection ports are disabled

Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items

Seashells may be brought on board if they appear to be clean and sanitized and do not have the odor of a living organism

3.6 Items for Port Use Only

The following items may be brought on board, but can be used off the ship, while in port only. All items must be stored in the guest’s stateroom.

Drone

Snorkel gear

Segway’s

Skateboards

Golf clubs

Fishing rods

Tennis Rackets

Kites

Roller blades or skates

Metal detectors

Beach chair

Umbrella

Boogie Boards (maximum 42 inches in length)

Portable Folding Bicycles (maximum 20 inch tires)

Floatation devices: For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board

Collapsible wagons - For the safety of our guests, the wagon cannot be rolled onto/off the ship during embarkation and debarkation and cannot be rolled off/onto the ship while in port

Please Note: It is the responsibility of the guest to check the local laws of each port as Cruise Lines will not be responsible for confiscated items by foreign governments.

3.7 Items that cannot be taken off the ship in the United States

The following items cannot be taken off the ship in the U.S. during the cruise or on debarkation day. U.S Customs and Border

Protection (CBP) performs agricultural inspections to protect the U.S from potential carriers of animal and plant pests or diseases that could cause serious damage to America's crops, livestock, pets and the environment.

Animal products

Unsealed food items

Fruits and vegetables

Agriculture and horticulture products

3.8 Can I bring bottled water on board?

Cruise Lines Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles.

We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting Cruise Lines Websites. Water will be delivered to your stateroom on embarkation day. Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles.

Cruise Lines carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact Your Cruise Lines for purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.

3.9 What travel documents do I need to bring?

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. A cruise line assumes no responsibility for advising guests of proper travel documentation.

A cruise line highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the Destinations for those without one. Additionally, this will enable guests to fly from their destinations to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to their destinations without significant delays and complications.

3.10 Visas for Cruises

All citizens are required to carry a valid passport, valid for six months beyond the date of their visit. Guests are required to have a Valid Visa to travel in cruise lines.

3.11 Air Travel

All persons are required to carry a valid, unexpired passport for air travel to or from their Destinations.

Note: Additionally, all guests must still have complete travel documents (proof of citizenship and/or appropriate visas) in order to travel in cruise lines.

3.12 Names on Travel Documentation

It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo I.D. as a result of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.

3.13 Traveling with Minors

When traveling with a minor where one parent or either parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.

3.14 Photo Identification

A non-expired government-issued photo I.D. is required of all guests. The following are acceptable:

Driver's License (a temporary Driver's License with photo is acceptable)

Driver's Permit

Birth Certificate, Passport, School/Student I.D.

Government-issued identification card with photo.

3.15 How much luggage can I bring?

What should To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-5 days duration, and no more than two bags per person, for cruises of 6 days or longer. In addition, you must personally carry-on any boarding documentation (passports, Visas, I.D), valuables, medications and items which require special handling.

Guests, who are scheduled to arrive at the terminal before Time usually, check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted.

Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their bags on board.

Each checked suit case and carry-on suit case should not weigh more than 23 KG, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggages should be unlocked. Oversized luggage and locked luggage may cause delivery delays.

Personalized luggage tags are included in the guest’s Electronic Documents (available once online check-in is completed). It is not necessary to print the tags in color.

Cruise line luggage tags must be affixed to your baggage prior to arriving at the terminal. Additional tags can be obtained at curbside from the porter. Porters will re-tag any luggage tag with a TBA cabin assignment.

Airline Luggage Restrictions.

If traveling by air, guests are encouraged to contact the airlines directly to determine luggage restrictions and fees.

3.16 What I pack?

To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 23 Kg and, when lying flat, bags must not exceed 16 inches high; by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggages should be unlocked. Oversized luggage and locked luggage may cause delivery delays.

You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don't forget your personal toiletries (travel size or standard container size).

There are number of must-pack items that we recommend every cruiser consider when preparing for a Cruise Lines. Before you get started, check out what to Wear section and research the weather forecast for the ports you’ll be visiting to determine exactly what you will need to bring. In addition, here are some other recommended items:

Collapsible daypack or bag

Sunglasses

Rain jacket or poncho and/or small umbrella

Sunscreen and insect repellent

Translation and guide books

Books and magazines

Binoculars

Phone chargers

Camera

Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their own bags on board.

3.17 What Not to Pack?

In order to maintain a safe and secure environment, Cruise Lines prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Cruise Lines conducts security safety scanning of all luggages and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase.

3.18 What to wear?

While your destination, cruise plans and personal style will dictate which outfits you bring, there are a number of must-pack items we recommend every cruiser consider when preparing for their cruise vacation.

What to Wear - Daytime Attire Casual attire is the order of the day. We suggest the following:

Shorts and capris

Tee shirts, polo shirts, blouses and tops (short sleeved or sleeveless)

Khakis and jeans

Summer dresses

Light-weight sweater or jacket

Work-out gear

Bathing suits and cover up

For cooler weather, clothing that can be layered, scarves and gloves. If visiting religious sites in Europe, ladies must cover their knees and shoulders

Hat or visor

Comfortable shoes, sneakers, sandals and flip-flops. We suggest rubber-soled, low heeled or flat shoes. Select activities/shore excursions may require closed-toe shoes. The use of any footwear with wheels is prohibited on board our ships

The Lido Restaurant is open daily for breakfast and lunch and has a more relaxed dress code than the main dining room(s); however, shirts, bathing suit cover ups and footwear (including flip-flops) must be worn at all times

3.19 What to Wear - Evening Attire?

Following is the dress code in the main dining room(s) for both men, women and children:

“Cruise Casual” Dress Code

Men: sports slacks, khakis, jeans, long dress shorts and collared polo shirts

Women: summer dresses, casual skirts, pants, capris, dress shorts, jeans blouses and tops

Not permitted: cut-off jeans, men’s sleeveless shirts, tee-shirts, gym or basketball shorts, baseball hats, flip-flops and bathing suit attire.

Be sure to bring a red or blue outfit or a top for our Mega Deck Party.

“Cruise Elegant” Dress Code (formal evenings)

2-day to 5-day cruise: one “Cruise Elegant” evening

6-day or longer cruise: two “Cruise Elegant” evenings

The first “Cruise Elegant” evening is scheduled for the second or third evening of the cruise and the second “Cruise Elegant” evening is the second or third evening prior to the end of the cruise, itinerary schedule permitting.

Men: dress slacks, dress shirts, and we also suggest a sport coat; men may also wish to wear a suit and tie or tuxedo

Women: cocktail dresses, pantsuits, elegant skirts and blouses; ladies may also wish to wear an evening gown

The Steakhouse: The dress requirements for the Steakhouse follow the dress code specified for the main dining room(s); if the evening is specified as “Cruise Casual,”

All guests are expected to ensure their clothing and accessories are respectful to fellow guests. Specifically, items worn during the cruise should not contain any message that may be considered offensive or contain nudity, profanity, sexual innuendo/suggestions. In addition, clothing/accessories should not promote negative ethnic or racial, commentary, or hatred or violence in any form.

3.20 What are my dining options?

Guests may choose from three different dinner seating options. In addition to Early and Late assigned seating, 'Your Time' open seating is available to accommodate individual guest preferences. By popular request, all dining rooms are smoke-free.

Guests may choose early dining at 6:00pm (5:30pm for Alaska and Australia cruises), Late dining at 8:15pm (7:45pm for Alaska and Australia cruises) or 'Your Time' open seating, between 5:45pm and 9:30pm (between 5:15pm and 9:00pm for Alaska and Australia cruises).

At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice - there is no guarantee a waitlist will clear. When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted together will be cleared on the same dining time.

Cross-referencing bookings does not guarantee parties will be eating together. They must be confirmed on the same dining time to ensure they will be able to eat together.

For those guests who choose Early or late dining, the assigned dining room and table number will be printed on the guests' Sail & Sign® card which they receive when they check-in on embarkation day.

Dining times are subject to change due to conflict of time with port stays or other scheduled activities. Accurate times are informed to cruiser at the deck

3.21 Assigned Seating - Early Dining and Late Dining

This dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board.

3.22 'You’re Time' Open Seating Dining

'You’re Time' open seating is offered fleet wide. Guests on 'Your Time' open seating may dine any time in the Main Dining Room between 5:45pm and 9:30pm (between 5:15pm and 9:00pm for Alaska and Australia cruises) and are able to request any table size or waiter. Guests are seated on a first come, first served basis depending on party size. Pagers are provided if a modest wait time is required so guests may relax elsewhere on the ship until their table is ready; in most cases, guests are accommodated within 20 minutes. Advance table reservations are not accepted on board. All guests must be present before the party is seated.

Since most tables are configured for parties up to 6 guests and many cannot be moved together to make larger tables, parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose the traditional assigned seating (6:00pm or 8:15pm) to assure sitting together at one table or several tables close together.

3.23 Dinner Time Options

  Assigned Seating Early Dining Assigned Seating Late Dining Open Seating 'Your Time'
Domestic Cruises 6:00pm 8:15pm 5:45pm - 9:30pm
Alaska Cruises 5:30pm 7:45pm 5:15pm - 9:00pm
Europe Cruises 6:00pm 8:15pm 5:45pm - 9:30pm
Australia Cruises 5:30pm 7:45pm 5:15pm - 9:00pm

4. Transfers

DEFINITIONS

“Transfers” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.

“Cab Operator” means all the cab operators providing their vehicles along with their drivers

4.1 Transfers Refund Policy

Refunds will be processed as per the Cab Operators rules and cancellation policy. Such refunds shall be subject to FlyToConnect receiving the same from the Cab Operators. However, the convenience fees & Taxes paid to FlyToConnect paid at the time of booking is a non-refundable.

All cancellations made directly need to be intimated to FlyToConnect, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the FlyToConnect service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, FlyToConnect will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, FlyToConnect will credit the money to the same debit card; like-wise if the user used a Net-Banking or Wallet, FlyToConnect will credit the money to the same Bank Account or Wallet.

4.2 TYPES OF CAB BOOKINGS FACILITATED BY FLYTOCONNECT

Outstation Transfers: This enables User(s) to book vehicles operated by cab operators having Tourist Permit (TP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, FlyToConnect as a facilitator connects the User with the concerned Transfer operator.

Car Rental (intracity and intercity): This enables User to book vehicles operated by Transfers operators having TP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.

Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops

4.3 ROLE OF FLYTOCONNECT AND LIMITATION OF LIABILITY

FlyToConnect does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.

FlyToConnect acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.

It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. FlyToConnect gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.

FlyToConnect shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.

FlyToConnect will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.

In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, FlyToConnect shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.

4.4 PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of FlyToConnect.

In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, and service fees as may be charged on behalf of the Cab operator, and any additional booking fee or convenience fee charged by FlyToConnect.

In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in.

Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).

In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User.

Expenses like toll charges permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.

The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.

The travel allowance wherever applicable has to be paid directly to the driver.

4.5 RESPONSIBILITIES OF THE USERS

The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User.

Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to FlyToConnect in case the driver denies commencing the trip for any reason whatsoever.

User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.

User will not have any right, title or interest in the Cab provided for the given trip.

Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.

Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point shall result in forfeiture of the total booking amount paid by the User without any refund rights.

User shall stop and take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency.

User shall be responsible and liable for their own safety and security of luggage. FlyToConnect shall not be responsible for any loss to User or their luggage in any event.

In the event of any dissatisfaction with any of the services provided by Cab Operator or FlyToConnect, the matter must be reported directly to Cab Operator or FlyToConnect, in order that appropriate action may be taken to remedy the problem.

The booking made by the User should be strictly for tourism purposes only.

The trip should be undertaken in the User’s personal capacity and shall not be used for profit making in any commercial context.

4.6 DO’s AND DON’Ts FOR THE USER

THE USER SHALL:

Arrive on time at the appointed pick up point as mutually agreed with Cab Operator;

Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab;

Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab;

Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.

THE USER SHALL NOT:

Ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever;

Coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage;

Use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;

Insist on disembarking at any place expect the point of drop as provided by the User at the time of booking;

Board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.

5. ACTIVITIES AND OTHER SERVICES

DEFINITIONS

Activity’ includes day tours & sightseeing, Holiday Packages, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.

The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.

5.1 ACTIVITES REFUND POLICY

Refunds will be processed as per the Activity Provider rules and cancellation policy. Such refunds shall be subject to FlyToConnect receiving the same from the Activity Provider. However, the convenience fees & Taxes paid to FlyToConnect paid at the time of booking is a non-refundable.

All cancellations made directly with the Activity Provider need to be intimated to FlyToConnect, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the FlyToConnect service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, FlyToConnect will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, FlyToConnect will credit the money to the same debit card; like-wise if the user used a Net-Banking or Wallet, FlyToConnect will credit the money to the same Bank Account or Wallet.

Note**:-The Refund & Cancellations depends on the Activity Provider.

5.1 ROLE OF FLYTOCONNECT AND LIMITATION OF LIABILITY

FlyToConnect role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfillment relation is always between the User and the Activity Provider

FlyToConnect shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.

FlyToConnect shall not be liable or responsible for: Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;

The health, safety and well-being of the User in the course of availing the Activity or thereafter;

Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;

Any incorrect information provided by the Activity Provider.

The maximum liability of FlyToConnect will be limited to refund of booking amount which was received by FlyToConnect for reservation of the Activity.

5.2 RESPONSIBILITIES OF THE USERS

The User agrees to comply with the terms and conditions of Activity Provider in addition to FlyToConnect Cancellation & Refund Policy.

The User will be required to present the booking / confirmation voucher issued by FlyToConnect in order to avail the Activity

The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.

The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.

The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.

The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

5.3 PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.

FlyToConnect may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

5.4 SPECIAL OFFERS AND COUPONS

The following terms will additionally apply to any coupon provided by FlyToConnect.

FlyToConnect responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;

The redemption of coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility;

The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;

The coupon is not redeemable for cash;

The coupon once purchased cannot be refunded or cancelled.